At ASAPP, we are on a mission to build transformative machine learning-powered products that push the boundaries of artificial intelligence and customer experience. We focus on solving complex, data-rich problems — the kind where there are huge systemic inefficiencies and where a real solution will have a significant economic impact. Our CX performance platform uses machine learning across both voice and digital engagement channels to augment and automate human work, radically increasing productivity and improving the efficiency and effectiveness of customer experience teams.
Researchers at ASAPP work to fundamentally advance the science of NLP and ML toward our goal of deploying domain specific real-world AI solutions, and to apply those advances to our products. They leverage the massive amounts of data generated by our products, and our ability to deploy AI features into real-world use to ask and address fundamental research questions in novel ways.
We are expanding our research team and are looking for candidates with masters or PhD degrees, research experience in NLP or machine learning, outstanding communication skills, and strong software engineering skills. If you thrive in an environment of deep thinking, impactful research, and startup-paced execution, ASAPP is the ideal place for you.
What you’ll do
Develop and optimize NLP models or leverage off-the-shelf LLMs for rapid iteration of our AI SaaS productsBuild and maintain toolkits or infrastructure to accelerate NLP/ML innovationFollow cutting-edge research in the field of natural language processing and machine learning
What you’ll need
Strong software engineering skillsAt least three years of applied NLP or ML experience, ideally for a software companyFamiliar with Generative AI and popular LLMs, such as GPTx, Llima 2 and MPTFamiliar with at least one of the deep learning toolkits, such as PyTorch, Tensorflow and MxNetMaster’s or PhD degree in Computer Science, Natural Language Processing or Machine LearningStrong communications and interpersonal skills
What we’d like to see
Ability to work with a diverse team in a fast-paced environmentPeer reviewed publications in NLP, Speech or Machine LearningBonus – experience with training or fine-tuning 10B+ LLMsBonus – experience with large-scale production model training (Horovod, Ray, Parameter Server, etc.)Bonus – experience with production model optimization (model compression, TVM, torchscript, etc.)Bonus – experience with cloud computing infrastructure and software (AWS, Kubernetes, Docker, etc.)
Benefits
Competitive compensation with stock optionsComprehensive medical, vision, and dental insurance401k matchingFitness and wellness stipendMental well-being benefitsProfessional learning and development stipendParental leave, including adoptive and foster parents3 weeks paid time off (increases with tenure) and unlimited sick leave
ASAPP is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status. If you have a disability and need assistance with our employment application process, please email us at
[email protected] to obtain assistance.
