About Netskope
Today, there’s more data and users outside the enterprise than inside, causing the network perimeter as we know it to dissolve. We realized a new perimeter was needed, one that is built in the cloud and follows and protects data wherever it goes, so we started Netskope to redefine Cloud, Network and Data Security.
Since 2012, we have built the market-leading cloud security company and an award-winning culture powered by hundreds of employees spread across offices in Santa Clara, St. Louis, Bangalore, London, Melbourne, and Tokyo. Our core values are openness, honesty, and transparency, and we purposely developed our open desk layouts and large meeting spaces to support and promote partnerships, collaboration, and teamwork. From catered lunches and office celebrations to employee recognition events (pre and hopefully post-Covid) and social professional groups such as the Awesome Women of Netskope (AWON), we strive to keep work fun, supportive and interactive. Visit us at Netskope Careers. Please follow us on LinkedIn and Twitter@Netskope.
About the position:
The Netskope Data Operations team is looking for a CRM (Customer Relationship Management) Data Specialist, who will help drive data operational excellence. As a member of the Data Operations team, this candidate will be responsible for the integrity, completeness and quality of data within the CRM. This individual will develop and implement standard procedures for capturing, cleansing, and updating data in the CRM and document data governance policies.
Netskope’s Go-to-Market (GTM) Data Operations team exists to maintain accurate, actionable, and non-duplicative Account, Lead and Contact data that accurately reflects corporate hierarchies and key data points enabling Sales to better manage Customers and target Prospects. This role requires subject matter expertise on enrichment, normalization and cleansing of data in Salesforce and an understanding of how changes can impact other systems and processes.
Responsibilities:
Regularly perform data cleansing and validation processes to ensure data accuracy, completeness, and consistency
Proactively identify data quality issues and work with relevant teams to implement improvements
Perform tasks related to data acquisition, validation and enrichment as they relate to Accounts, Leads and Contacts
Work cross-functionally within the organization to ensure data from other systems (such as marketing automation tools, sales and customer service platforms) are properly integrated with Salesforce to ensure data integrity is maintained
Propose and implement data governance solutions for the proper management of CRM data
Identify opportunities to streamline data-related processes and workflows to drive greater efficiency and accuracy.
Provide support to cross functional teams such as: training on data entry best practices and troubleshooting issues related to data quality
Requirements:
5+ years of work experience as a technical data steward with a strong background in Data Governance Policies, Processes and Tools
Experience in Salesforce, Excel, 3rd Party Data Tools (e.g. Zoominfo, D&B) and Data Cleansing Tools (e.g. Ringlead, Demandtools, Openprise)
Strong attention to detail with a focus on building standardized and consistent best practices
Understanding of marketing and privacy regulations (e.g. Opt In/Out, GDPR)
Proven ability to collaborate well with others and meet deadlines
Persistent in finding accurate information leveraging all available resources
Experience documenting business processes and developing training materials for data integrity and governance
Preferred Qualifications:
High level of integrity and transparency in working with peers and stakeholders
Comfort with ambiguity and proven ability to work independently
Strong written and verbal communication skills
Ability to multitask and meet Service Level Agreements (SLAs), specific to work efforts
Proven ability to meet timelines and deliver business results
A self-starter who is detail-oriented and can engage across stakeholders with confidence
Education:
Bachelor’s degree
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Netskope is committed to implementing equal employment opportunities for all employees and applicants for employment. Netskope does not discriminate in employment opportunities or practices based on religion, race, color, sex, marital or veteran statues, age, national origin, ancestry, physical or mental disability, medical condition, sexual orientation, gender identity/expression, genetic information, pregnancy (including childbirth, lactation and related medical conditions), or any other characteristic protected by the laws or regulations of any jurisdiction in which we operate.
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